There are many compelling reasons for getting all your data in one location and avoiding data silos. Cardinality can propel your big data journey or improve your existing solution, even if you have data silos, the platform can sit on top to maximise any investment to date.
Actionable reports, actionable insights leading to improved customer experience, improved profit, reduced churn and reduced costs.
Accurately Rate per Customer Experience. Using multiple data points, not just one (e.g. CDRs), including your actual customers feedback, we provide industry leading per customer Network Promoter Scores. Combine this with class leading reporting / visualisations means your Support, Network, Customer Care, Marketing, Strategy teams and senior management can truly see customer experience. In near real time, across the network, with 200+ KPIs per subscriber, Cardinality has achieved the true “Segment of One”.
View per sector KPIs 24/7, truly see how you are performing and drastically reduce expensive drive testing. From latency to per customer throughput, from call success rate to VoIP MPD all in one place. Standard and bespoke dashboards to per customer detail, empowering your teams with the best knowledge. The best way to optimise and improve your network.
Understand all your services in real time with predefined KPIs visualised “out of box”, or customise your own. See service trends, understand when service is degrading and fix it fast, no need to wait for network platforms to raise alarms or customers to complain. Get ahead of the competition with class leading service supported by Cardinality.
Benchmark your service level and monitor it as customers experience it. Visualise all your KPIs from high level graphical dashboards to drill downs allowing you to identify where issues are developing in the fastest time possible. With automation and AI, raise ticket cases and where appropriate automate fixes, result – stay ahead of your competition.
Cardinality can ingest user and control path data from all your network and business platforms / systems, regardless of manufacturer, into your existing data lake or a greenfield storage (cloud or on Prem). Data is enriched on the way in and we use advanced analytics, pattern analysis and AI to extract the most value / insight from this data. Combine this with class leading visualisation, dashboards and reporting, either out of box or easily customised then we have the ideal solution for your SoC. Report on all services in near real time, determine RCAs in record time, improve customer experience and brand image. Reduce churn and stand out from the crowd.
Identifying fraud is an ongoing challenge for all operators, it directly impacts profit and can be detrimental to customer experience. Identify unusual usage patterns automatically. Reporting on false IMEIs and multiple SIMs in one device is just two examples. Get actionable reports suited to your needs and improve profits.
Make fast decisions based on near real-time data from your Network. Get the highest level of run time from your investment. Spot trends that could result in issues. Determine the RCA in shortest time by having an end to end view of service and the systems that support it. Automate resolutions / ticket creation where possible using AI, critical for the growth which IoT will bring, be prepared.
Improve service for the customer. With one or more of the products / solutions provided by Cardinality you can do just that. Know individual customers experience or segments of customers – tailor your message to them, from simple dashboards for customer contact points to proactive Sales and Marketing messages. Optimise the network based on class leading KPIs, from the service level down to the sector level, even per customer. You can then focus resources where they can do the most for your customers and your profit.
Report on all aspects of devices on your network. Simple device reports, type, how many, what OS are a few examples. There are many rogue devices damaging customer experience, become empowered to take action. Can you switch of 2G, how many 2G only devices, PoS are on your network? Marketing and upsell opportunities, tailor them to the customer. Fraud detection – IMEI number reports, multiple SIM in one device reports, SIM box identification are a few examples. Correlate OS updates to network issues or anomalies which could go undetected, but impact service. There are many advantages to having advanced Device Intelligence.